Due to security reasons, we are only taking orders via telephone and by filling out our contact us form.
Please call any of our locations nearest to you to place an order.
White Furniture Ind. (www.whiteonwhite.com) Refund Policy
1. Returned purchases are entitled to store credits only. Delivery and shipping fees are nontransferable credits.
2. If the item received is clearly damaged, in the customers’ immediate possession, it must be returned or given back, to the delivery man, the damaged item, in its a entirety, promptly, for an exchange or full store credit.
3. If the item has been shipped, and upon immediate inspection, after removal from packing materials, there is damage, then the customer must contact White Furniture immediately and ship the chair back for an exchange. White Furniture will be responsible for the shipping fees, both ways. If the item was damaged from the shipping carrier, via clear evidence of damage on the box or crate, the customer must deal with the shipping agent exclusively themselves.
4. If the item breaks from regular use, (not including, customer inflicted chips, scratches, cracks, tears, etc.) under our 6 month guarantee we will exchange the damaged item. The customer must provide the proof of purchase in addition to the damaged item in its entirety. We will not accept a partial exchange, all of the pieces of the item must be returned to a White Furniture representative. The total of the return and exchange shipping fees will be divided equally between White Furniture and the customer.
5. If the customer is dissatisfied with the item based on a aesthetic issue, sizing, or inter- party dispute or dissatisfaction, etc., then the item may be returned for a store credit that will be issued at 75% of price value, after one week of sale only. The customer is responsible for, in full, all delivery and shipping fees associated with this type of transaction.
6. White Furniture does not warranty the electric wire burn-out of any of our ceiling, table, or floor lamps.
7. Items that are on a special price offering or final sale are not under the terms of our Return Policy.
8. We do rent our furniture % 50 from the retail price for 1 week.